Cookie Policy

Last updated: January 2026

This Cookie Policy explains how RoomService AI uses cookies and similar technologies on our website and platform. It should be read alongside our Privacy Policy.

1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your device when you visit a website. Cookies help websites function properly, improve user experience, and provide analytics and insights into site usage.

Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored for a defined period).

2. HOW WE USE COOKIES

RoomService AI uses cookies to:

  • Operate and maintain our website and platform
  • Enable core functionality and security
  • Understand how visitors interact with our Services
  • Improve performance and user experience
  • Support analytics and measurement

We do not use cookies to sell personal data.

3. TYPES OF COOKIES WE USE

a) ESSENTIAL COOKIES

These cookies are strictly necessary for the website and platform to function properly. They enable core features such as security, authentication, and accessibility.

Essential cookies cannot be disabled.

Examples:

  • Security and fraud prevention
  • Session management
  • Cookie preference storage

b) ANALYTICS COOKIES

Analytics cookies help us understand how visitors use our website by collecting aggregated and anonymised information.

Examples:

  • Page visits and traffic sources
  • Feature usage and performance metrics
  • Error monitoring

Analytics cookies are only set where consent is provided (where required by law).

c) MARKETING COOKIES (IF APPLICABLE)

Marketing cookies may be used to measure the effectiveness of campaigns or communications.

RoomService AI does not currently use cookies for third-party advertising networks, unless explicitly stated.

4. THIRD-PARTY COOKIES

Some cookies may be set by trusted third-party service providers that support our Services, such as:

  • Hosting and infrastructure providers
  • Analytics providers
  • Payment processors (where applicable)

Third-party cookies are governed by the privacy policies of those providers.

5. COOKIE RETENTION PERIODS

Cookies are retained for different periods depending on their purpose:

  • Session cookies: deleted when the browser is closed
  • Persistent cookies: retained for a defined period or until deleted

Retention periods are limited to what is necessary for their intended purpose.

6. MANAGING COOKIE PREFERENCES

You can manage your cookie preferences at any time by using the Cookie Preferences link available on our website.

Depending on your location, you may also adjust browser settings to block or delete cookies. Note that disabling certain cookies may affect website functionality.

7. LEGAL BASIS FOR COOKIE USE

Where required under GDPR or UK GDPR, cookies (other than essential cookies) are used based on user consent.

Users may withdraw consent at any time through the Cookie Preferences tool.

8. INTERNATIONAL USERS

This Cookie Policy applies globally. For users in the EU and UK, it is designed to comply with GDPR and UK GDPR requirements. For users in the United States and other regions, it aligns with applicable local privacy regulations and best practices.

9. UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. CONTACT INFORMATION

If you have questions about our use of cookies, please contact:

privacy@roomserviceai.com